Printer Technician
The technicians will be responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition. The professional has to handle customer issues as quickly as possible. They have to assist the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.
Department: Information Technology
Project Location(s): Kingston, Jamaica W.I.
Education: Secondary / Certificate
Responsibilities
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
- Ability to troubleshoot and think independently.
- Mechanical and electrical aptitude and demonstrated
- Ability to train the end users.
Skills / Experience
- Knowledge of Basic Networking.
- Computer and analytical skills.
- Prior experience in the maintenance and repair of printers manufactured by HP, Brother, Lexmark, Okidata, Xerox.
- Possess excellent customer service and communication skills.
- Complete all administrative aspects of the job on time and error-free.
- Provide accurate feedback with close call information, parts usage reporting and customer meter readings.
- Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.
- Must have valid driver license